Step onto soap box now: Defective out of the box. It had a small piece of loose manufacturing debris stuck between the inner and outer LCD screen. Bought from a smaller local shop that I knew didn't make much so I thought it best to resolve direct with Humminbird support instead of bothering them. This is where things started to go bad. Emailed support advising of problem, sent requested pics and suggested they sent me a new head unit and include a return courier waybill for the defective unit. Simple and would cost me nothing but a little down time. My suggested resolution was declined by Humminbird support. Was instead directed to local warranty facility in Canada. Was told I would have to pay shipping and should contact service facilities for repair costs on my 2 day old unit. (E-mails of course) The service facility (Mikes reel repairs Abbotsford, BC) told me one thing on the phone (super nice girl who got it) and after a 50 mile one way drive the next day, the story was very different from different staff, very disappointing and just plain rude from the staff member who was listening/commenting in the background while shaking her head like I was making up what I had been told the day previous. Left for return drive home with my still defective unit. (6 BBB complaints for Mike's and people don't involve the BBB unless they are pretty ticked off. Returned it to retailer who had me a replacement unit in 2 days and they couldn't believe the run around I had. If I had it to do again I would be looking at another brand. Awesome service from the guys at Sea Run in Coquitlam.